Refund Policy

Effective date: August 17, 2026

nubyfrn wants customers to feel supported if an order does not arrive as expected. This policy explains how return and refund requests are handled.

Return window

Requests should normally be submitted within 30 days of delivery. Returned items should be unused, complete, and in their original packaging unless the item arrived damaged, defective, or incorrect.

Items that may not be returnable

Products with hygiene, safety, clearance, or final-sale restrictions may not qualify for return after opening or use. Any product-specific restriction shown on the product page or at checkout will control.

Damaged, defective, or incorrect items

If an order arrives damaged, defective, or different from what was ordered, contact us within 7 days of delivery with your order number and clear photos so we can review the issue promptly.

Return approval

Please contact us before sending any item back. If a return is approved, we will share the next steps and the appropriate return destination.

Refund timing

Approved refunds are issued to the original payment method after the return has been reviewed. Your financial institution may take additional time to post the credit.

Shipping charges

Original shipping costs are generally not refunded unless the problem was caused by our mistake or a confirmed product defect.

Need help?

Email support@alaninulilac.shop or call 702-379-0045 to start a return review.